Privacy Policy, Security & Cookies

Your Privacy

 

Protecting the security and privacy of your personal information is paramount here at ekoclub.com and to the way we conduct our business in compliance with laws on privacy, data protection and data security. This policy will help you understand what information ekoclub.com  may collect, how we use and safeguard that information and with whom we may share it. We will not disclose information about our customers to third parties except where it is part of providing a service to you.

Personal Information

Through our website, ekoclub.com will not collect any personally identifiable information about you (for example your name, address, telephone number or e-mail address), unless you  choose to provide it to us by the  registration process or signing up for newsletters or any competitions we may run.

When you do provide us with personal information, we use it to facilitate the order/delivery/customer service process.

We may also use personal information provided by you in order to conduct appropriate anti fraud checks. personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating will not be affected.

In order to deliver your goods, we may share some of your personal information with Royal Mail and our chosen couriers, simply in order that they can deliver your order most effectively. By using the website you give us consent to give this information to our couriers and trusted third parties as outlined in this privacy policy.

We may store and process personal information to better understand your business needs and how we can improve our products and services or We may use personal information to contact you about any company offers that we think you may be interested in (if you have signed up to our newsletter) or to conduct online surveys to understand better our customers' needs.

We do not now and will never sell, rent or otherwise market your personal information to third parties.

You can choose to opt out of marketing communications at any time in the "My Account" section of our website.

Security

Here at ekoclub.com we take security seriously. We use 128 bit  SSL security software in the checkout. This means that your card payment details are encrypted, you will see a small padlock and the prefix HTTPS appear in the top left hand side of your browser.

If you have any questions please do not hesitate to contact our customer care dept.

Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. 

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies to provide you with more personalised adverts when visiting other websites. This data is anonymous, these cookies do not know or store your name, email address, bank details etc.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.